A prolancer has raised an invoice for an incorrect amount. What can I do?
If the amount of the invoice raised by a prolancer is incorrect, you need to decline their invoice and ask them to raise a new one with the correct amount.
To do this, go to your PAYMENT tab on your project workstream and click on the Decline button next to the incorrect invoice, explaining clearly your reason(s) for the rejection of the invoice. You can also use your workstream's messaging feature to make the prolancer aware of your action, and to ask them to raise a new invoice with the correct amount.
Please note that you should do this within 14 days of receiving the invoice.
If you do not decline the invoice within 14 days of receiving it, the funds in your Escrow account will be automatically released to the prolancer’s account for that incorrect invoice and you cannot ask for a refund after this.